Position Desired: Manager, Secretary

Cover Letter:
**** URBAN
SUGAR LAND, TX 77479


CONTACT

215.850.5688
****@*****.***

PROFESSIONAL SUMMARY

Responsible and reliable assistant manager with specialization in customer service. Motivated leader with a passion and drive for excellence. Strives to represent each establishment with a friendly, enthusiastic and professional demeanor. Takes pride in maintaining a high quality work ethic, strong sense of character and a high level of understanding and displaying valued morals in the workplace.

SKILLS

◦ PROBLEM SOLVING
◦ CRITICAL THINKING
◦ TEAM MANAGEMENT AND LEADERSHIP
◦ WILLINGNESS TO LEARN, ACTIVE LEARNING
◦ INTERPERSONAL SKILLS
◦ SOCIAL PERCETIVNESS
◦ SELF MOTIVATED
◦ JUDGEMENT AND DECISION MAKING EXPERIENCE

WORK EXPERIENCE

Sienna Gymnastics and Karate-Assistant Manager
2017-2019
• Plan, organize and conduct weekly lesson plans that enable athletes to achieve maximum performance (ages of students ranging from 18 months to 13 years).
• Manage staff members and students during spring/winter/summer camps, birthday parties and other major events.
• Recruit, hire and train new staff members.
• Sign up new members to the facility and handle initial payments.
• Manage paper or electronic filing systems, record information, update paperwork and maintain documents such as attendance records, correspondence, or other material.
• Maintain excellent customer service by greeting visitors and members, and handling all inquiries and complaints.
• Answer telephones and give information to callers, take messages or transfer calls to appropriate individuals.
• Create flyers, handouts, and brochures.
• Manage social media accounts.

Saladworks-Shift Supervisor and Trainer
2012-2016
• Supervise and train employees and establish standards for personnel performance and customer service.
• Communicate with customers regarding orders, comments and complaints.
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