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Important Message from the City of Sugar Land Police Department

Important Message from the City of Sugar Land Police Department

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Author Photo by: SugarLandDotCom Active Indicator LED Icon Site Admin
~ 1 week, 0 days ago   Jul 27 2020, 11:50am 
Important Message from the City of Sugar Land Police Department
 
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The Sugar Land Police Department would like to educate everyone on sham workers claiming to need access to a home to check water pressure, “check the water for Covid-19”, or other cover stories. If a stranger comes to your door, don’t open the door. Instead, speak to them through the locked door. If you find their behavior or story suspicious, call the non-emergency number 281-275-2020 to request an officer come check it out.
 
In the meantime, here’s how to spot a real city utility employee:
 
Protocol for our customer service technicians interacting with City residents:
 
Technicians will only be dispatched to a private residence if a resident has called the Sugar Land Police Department about a leak, sewer stoppage, or other issue.
 
Their technicians wear either a blue uniform with a visible City logo or a blue t-shirt with a visible City logo.
 
All of their employees carry a City badge.
 
Their employees will be driving a white City truck with a blue City logo visible.
 
Their employees will not request access to a resident’s home. Their employees will only enter a residence if a resident asks their employee to do so.
 
Their employees do not ask for water samples from inside a home. Their employees will only gather water samples from an outside faucet.
 
In response to COVID-19, all employees have been instructed to practice social distancing when interacting with residents.
 
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