Interview with Daniel Pappan, Jr. of Highlights Creative Services - Sugar Land

Published: Jun 15, 2021, 1:00pm

As part of our ongoing "Getting to Know Your Local Businesses" series, we sat down this week with Daniel Pappan, Jr., owner of Highlights Creative Services.

Tell us a bit about your business: What does your business offer, and how long have you been around?

We offer architectural design, new construction, and custom remodels. We also coordinate permitting and approvals with city departments and Homeowner Associations. We also offer specialized technical services (Plumbing, electrical, and HVAC).

How did you decide to get involved in this line of work? How did the business get started?

After having spent over 20 years in architectural and technical design, I launched my business to help clients create their own custom projects; specializing and design AND build in an industry where those two functions were offered by separate entities. Providing both services to the client produces greater efficiency and reduces conflicts which typically exists between the architect and general contractor.

Tell us a couple things you are proud of about your business. What are you known for? What separates you from the competition?

We are highly committed to project completion versus profit. We have lost money on many projects to get projects completed even if it was not our mistake. We also explore and offer the best options for a client's project despite difficulties on our end. We pride ourselves in 'out of the box' thinking when it comes to design and construction.

What is your favorite part of running this business?
Client reaction and response when a project comes together. To see a concept coming to life.

Who is your ideal customer/client? Who do you serve best?

Open minded people that value creativity and respect everyone's talents and time; and is willing to compensate as they would like to be compensated for their work.

Can you tell us something about yourself as the business owner? What is your background?
Even at a young age, I was both an artist and a carpenter. I also have an extremely high technical aptitude. I have always been involved in technical designs, creating things, and art. I now can bring all my skills and interests together to help people accomplish objectives. I have worked for many fortune 100 companies both as a technical designer as well as a graphic designer. I also have a peculiar concern for clients wasting money and time.

Are there any special promotions, annual sales, or special events that you'd like to mention?
Not at all... other than willing to commit any amount of time to answer questions for clients and help plan their projects without any monetary compensation. As much free consultation as necessary for the client.

Is there any other information you'd like your potential customers/clients to know about your business?

We offer manageable payment terms so that the client can rest easy knowing there is a direct correlation between the payments and project progress.

How do you see your business growing and improving over the next couple of years?

I would like to be considered a unique and specialized service. Someone clients call on with confidence to make sure the project is executed at the highest level and their money is protected.

To learn more about Highlights Creative Services, visit their profile on SugarLand.com. To view their project gallery and request a free design review, visit their website.